1. 7-Day Hassle-Free Replacement Policy
If your handcrafted piece arrives with any transit imperfection, structural defect, or difference from your ordered specification, you may request a free replacement or exchange within 7 days of delivery.
- Transit Damage: In the rare event of transit damage, kindly capture an unboxing video or photographs of the outer packaging and damaged areas within 48 hours of receipt.
- Complimentary Pickup: Our delivery logistics partner will arrange pickup of the damaged piece directly from your doorstep at zero additional shipping cost.
- Product Replacement: Once verified by our team, an identical replacement will be dispatched with priority express tracking.
2. Eligibility Criteria for Returns & Exchanges
To be eligible for an exchange or return under this policy:
- The item must be in its original unused condition, with all accompanying certificates of authenticity, brass hardware, and mounting accessories intact.
- The item must be repacked securely in its original packaging or equivalent protective crating to prevent transit damage during return.
- The original order invoice or order confirmation code (e.g.
#ORD-XXXXX) must accompany the request.
3. Bespoke & Custom Architectural Commissions
Custom-commissioned wooden mandirs, tailored size wall art, and bespoke upholstered seating crafted to client-provided architectural measurements cannot be returned for change-of-mind reasons once hand-carving has concluded. However, our 100% Transit Guarantee applies equally to bespoke creations—any transit damage will be repaired or replaced free of charge.
4. Refund Process & Timelines
Where a replacement is not feasible (e.g. one-of-a-kind antique artifacts or discontinued wood finishes), a full refund will be credited:
- Online & Prepaid Orders: Credited back to the original payment source (Net Banking, UPI, Credit/Debit Card) within 5–7 business days following quality inspection.
- Store Credit / Wallet: Eligible refunds may be credited to your customer wallet for future purchases.
5. How to Initiate a Request
You can initiate an exchange or assistance request via any of our client care channels:
- Customer Portal: Navigate to My Orders in your account and select “Inquire / Support”.
- Email Support: Reach our customer care team at info@bimdecor.in with your order number.
- Telephone & WhatsApp: Contact our Studio Helpline at (Mon–Sat, 10:00 AM – 7:00 PM IST).